TERMS AND CONDITIONS OF USE

BELOW ARE OUR TERMS AND CONDITIONS FOR THIS ONLINE STORE AND OUR EBAY CUSTOMERS

 Please remember we are here to help and want your transaction to go as smoothly and as painless as possible if you should happen to encounter any problems please ring or email and we will be happy to try and sort it out as quickly as possible.

     Contact us

By clicking on the contact us page and leaving your details so we can get back to you as soon as we can.

 Telephone or Fax     01205 870417 

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 POSTAGE PRICES

All Prices (including free delivery) Quoted are for

UK MAINLAND ONLY

(Unfortunately because of the higher costs involved to us it is no longer viable for us to deliver to The Scottish Highlands or Islands (we do apologise for this)

      OUR RETURNS POLICY

We want you to be happy with your purchase , every product we sell comes with a 14 day money back guarantee provided that the goods are returned in the same condition and packaging as they were sold in. We will only issue the refund when the goods have been physically received and checked. As we send items with paid for insurance / recorded delivery /signed for or (Proof of posting from Royal Mail). We would recommend that the buyer does the same we will not be responsible for returned goods that are lost in the post. Refunds will cover the cost of original postage charge and not returned postage unless previously agreed prior to return. We retain the right to refuse or exchange if products are returned in a condition less than the condition sold.

·        FOR OUR E-BAY CUSTOMERS

If you buy more than one item from separate listings, then please use the REQUEST TOTAL FROM SELLER link as you go through payment options. On items other than Grass Seed, we should be able to combine postage, depending on the weight. But this will not apply to heavy items i.e. 25kg sacks unless stated in the listing.

  PAYMENTS

Payment is preferred by PayPal immediately – We will try to ship items within 48 hours, (unless otherwise stated in the listing) on PayPal or receipt of Postal Orders, but allow 7-8 working days for cheques to clear please. Please avoid sending cash as we cannot be held responsible for loss in the post. Non payers will be reported to eBay and blocked. We can now take payment by direct bank transfer its quick and very easy to do if you have an online bank account for more details please e-mail us at sales@lincolnshiregardensupplies.co.uk   for our bank account code details

 If you have not received an item within SEVEN Working Days( Monday - Friday) of our confirmation email then please contact us by email, or phone 01205870417 office hours, we would ask you first to contact royal mail, to see if they are holding any items for you.

·        Royal Mail / Courier leaves a card

Then PLEASE contact them ASAP – delays can mean items being returned to us and we have no choice but to recharge shipping! (At cost) Recorded Delivery items, for example, are returned within a week.

·        Shipping Times

 We will try to ship all items usually within 2 to 3 days of cleared payment

       (Monday to Friday)       (Please note in the first couple of weeks of the bulb season this may take a little longer as stocks come in and out so fast, we always work on a first come first served basis to try to make it fair for all). BUT we are not responsible for postal delays in the UK Please be patient in times of industrial action; however, as you will see from our feedback, we are normally very fast!

    Undelivered Items

 Where items are returned to us by Royal Mail or Courier because they have attempted to deliver and an item has then not been collected from the buyer’s local sorting office/courier depot, we will recharge post and packing to redeliver. If you do not pay for redelivery we will refund only the cost of the item minus a 15% administration fee to cover wasted costs.

  •     Items Damaged in the Post

 In the event of an item arriving damaged in the post then, please contact us so we can send out a returns form, for you to complete and send back. We will require the items returned by you via Post or Courier for inspection. in most cases we will refund on return or send replacement.

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    Items Lost in the Post

 We will take care of the claim where an item is lost in the post BUT be aware that we can track our items and false claims will be reported to Royal Mail or the Courier who will take legal action against false claimants. Claiming for loss or damage that is not true is considered as fraud and will be dealt with as such.

  •  INACCURACY DISCLAIMER

From time to time there may be information on Lincolnshire Garden Supplies. that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your Lincolnshire Garden Supplies purchase, you may return it with your invoice to us by mail.

  •    General (the legal stuff)

 We reserve the right not to process any order that we deem unacceptable. In such circumstances we will refund the full amount. We reserve the right to alter our terms and conditions, products and prices without giving prior notice. It is your responsibility to check whether there has been any variation to any of our terms and conditions.

Lincolnshire Garden Supplies cannot guarantee that our website is free of any discrepancies. We do not make any warranties that are site is free of viruses or other disruptive properties. We therefore cannot be held responsible for errors or omissions. All warranties, whether made expressly or by implication in respect of this website or the content, information or products included in the website including, without limitation, warranties regarding merchantability and fitness for specific purpose are hereby excluded as far as permitted by law.

This does not affect your statutory rights as a consumer. Our liability in contract, negligence, tort, pre contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of use of our website or the products and services offered.

Nothing in these purchase terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation. Our terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English Courts.